Some payment platforms use card verification to help ensure safe and secure in-game payments. The following example is about Xsolla:
After you enter your card information, the system will redirect you to the verification page. Verification is applied to make sure that a person who is making a purchase is actually a cardholder. This is how the verification works:
- To verify that you are the holder of the card, Xsolla will temporarily charge an amount of under $2.00 USD from your account (it will be returned within 12 hours)
- You can find this info in your online bank statement under “pending” or “held” transactions or in an SMS notification from your bank
- If you see multiple charges of less than $2.00 USD, please enter the amount for the most recent transaction
- Select the currency that the charge was in and click verify. Then, your payment will be complete.
If you don't have an online account, please create one.
If the small amount doesn’t appear, it’s possible there is a delay from your bank. Please check it again later, but note that the held amount is only valid for three hours. If it still doesn’t appear, we recommend using a different bank card or contacting your bank to find out how much the small held amount is.
You may also see an error 1049 or 1092 if you use Xsolla: your payment was declined for security reasons. This error may appear when Xsolla’s security system recognizes your attempt as abnormal. In order to complete a payment, Xsolla would ask you to provide additional proof of account ownership.
Please note that after several unsuccessful attempts, you may face error 2009 or 3017: it looks like you have exceeded the maximum number of attempts allowed. Please try again using a different card.
To resolve this issue, please contact Xsolla’s support at https://help.xsolla.com/ to remove restrictions for your account.